Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jade Dental Laboratory’s and you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Jade Dental Laboratory or ‘Jade’ or ‘us’ or ‘our’ or ‘we’ refers to the owner of the website whose registered office is 95 King Street, Buderim, QLD ,Australia 4556. Our company registration number is ACN 121497023. The term ‘you’ refers to the user or viewer or viewers of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by Queensland and Australian law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Reproduction of any material on this website is prohibited unless you have the prior written consent of Jade Dental Laboratory
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia and Queensland.

DEFINITIONS 1. Any instructions received by Jade Dental Laboratory from the customer for the supply of Jade Dental Laboratory manufactured devices shall constitute acceptance of the terms and conditions contained herein. 2. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of Jade Dental Laboratory.

ACCEPTANCE 1. Jade Dental Laboratory reserves the right not to accept laboratory work services from a customer. 2. Jade Dental Laboratory reserves the right to provide credit to customers, and can be withdrawn at any time. 3. Jade Dental Laboratory reserves the right to request payment in advance from a customer. 4. Where Jade Dental Laboratory has provided credit to a customer, invoices are due for payment thirty (7) days from the statement date. Jade Dental Laboratory reserves the right to charge administration and interest charges for any outstanding balances over 30 days. 5. It is the responsibility of the customer to monitor the level of credit given to them. 6. Payments can be made by credit card, electronic funds transfer or cheque. Credit card will incur a 1.5% surcharge. We do not accept American Express.

CREDIT TERMS 1. The customer is responsible for the safe and timely delivery of jobs sent to Jade Dental Laboratory for processing and manufacture. Jade Dental Laboratory takes no responsibility for jobs that are delayed, damaged or lost in transit to Jade Dental Laboratory. 2. Jade Dental Laboratory may charge a $10.00 (inclusive of GST) handling fee to all cases invoiced. Jade Dental Laboratory reserves the right to increase this charge at any time if our costs associated are increased. 3. Jade Dental Laboratory’s normal turnaround times for jobs is approximately 8-10 in-lab days, this time period will depend on the product prescribed for manufacture, this time is from when Jade Dental Laboratory receives the delivered case/models. This turnaround time guide is conditional on there being no delays as a result of factors beyond Jade Dental Laboratory’s control. Cases which require technical queries from Jade Dental Laboratory’s team specifically relevant to the progression of a case may result in the case taking longer, in such cases, we will notify you or the practice in advance. 4. An express turnaround may be available for certain products on request, this express service may attract a 20% surcharge of the normal prices. Please speak to the lab in advance for express cases to make sure it is possible with the product or service you have requested. 5. Jade Dental Laboratory is responsible for the delivery of the completed work back to the customer. We use a national network of 3rd party express next day courier services. Jade Dental Laboratory warns that they cannot control unforeseen delays caused by courier services and will do everything it can to have jobs delivered in a timely fashion. 6. Jade Dental Laboratory reserves the right to not proceed with cases if one of our trained technicians believes the impression provided from the customer is not of a certain standard. If a new impression is needed Jade Dental Laboratory may charge an additional pickup charge of $10.00 (inclusive of GST). Should the customer prefer to proceed we will pour the model in our laboratory where we will attempt to define the margins and attempt to remove any imperfections (drags) to the best of our ability. This service may incur a $50 surcharge. Jade Dental Laboratory then reserves the right to not honour a warranty if the case is insisted to be continued by clinician.

SERVICE AND HANDLING TERMS AND CONDITIONS 7. Implant components which have been paid for by Jade Dental Laboratory may be charged a minimum 10% handling fee. Handling fee is calculated on top of any freight or additional charges Jade Dental Laboratory incurs in receiving components and calculated using the listed price given to Jade Dental Laboratory by specific suppliers. To avoid this charge Jade Dental Laboratory can order on behalf of dentist onto their accounts. Please provide Jade Dental Laboratory with the relevant account details so we can add to your customer file. 8. It is the responsibility of the dentist to ensure that the product ordered is suitable for its intended use by you and to the fullest extent permitted by Australian law. Jade Dental Laboratory is not liable to you for any product you order which is unsuitable for your intended use.

WARRANTY 1. Jade Dental Laboratory offers a warranty on all crown and bridge work (except veneers, inlays or onlays) against defects in workmanship and materials that occurred as a result of the manufacturing process (warranty). 2. If unsatisfactory material performance is experienced within the service warranty period, the repair or replacement of the device, excluding clinical costs, is covered. The new item will be made to the identical specifications as the original product instructed by the customer. Alternative materials will not be accepted. The warranty will be subject to the following conditions calculated from the date of our invoice: i. The warranty is valid for the following products only – PFM crowns: 1 year warranty, Full cast crown: 1 year warranty; E.max Press: 1 year warranty; Zirconia Monolithic crowns: 1 year warranty; Zirconia layered crowns: 1 year warranty on framework; 1 year warranty on complete restoration. ii. The damaged product must be returned to Jade Dental Laboratory for inspection by one of our trained technicians. iii. Jade Dental Laboratory has full discretion whether the products are deemed faulty and whether a full or partial refund, or replacement of the product will be provided. iv. The warranty extends to the replacement product provided except where, in the opinion of Jade Dental Laboratory and its trained technicians that the material selected by the customer has a higher chance than normal of fracture or defect. v. The product will be remade for the customer in accordance with above clauses, not included is the semi-precious or precious metals or an implant components associated with the case. vi. All original alloy (if applicable), original device and original models must be returned to the laboratory. vii. There is no written warranty on any removable prosthodontic products such as mouth guards, dentures, splints, orthodontic appliances or any other type of product supplied by Jade Dental Laboratory. viii. Warranty is not transferable. ix. The warranty is offered to dentists who have sourced the products from Jade Dental Laboratory and is not intended to exclude or limit any right or remedies a consumer has under the Australian Consumer Law. x. Warranty is void if one or more technicians have advised against proceeding as per prescpription by dental specialist or dentist.

WARRANTY GENERAL 1. The price of Jade Dental Laboratory products and services you may offer to purchase from us are described in our fee schedule. Prices are subject to change without notification. 2. Jade Dental Laboratory may change any aspect of the price list at any time without prior notice. It is the customer’s responsibility to check the price list before placing an order with us. 3. Jade Dental Laboratory is responsible for the delivery of completed work back to the customer. 4. GST and other taxes will be added to the price of relevant products and services in accordance with legislation and taxation guidelines. 5. Jade Dental Laboratory prices may increase in line with CPI on an annual basis. These price changes will take effect on the 1st of July each year.

PRICE AND PAYMENT 1. These Terms are governed by the laws of Queensland. No action or proceeding may be commenced or maintained in relation to the site, the Services or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia.